Irvine MINI
9881 Research Drive, Irvine CA 92618 • Toll Free: (888) 218-4224 • Service: (877) 350-5416
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 5.0
  •   5.0
      –   Nicole G., Anaheim, CA Feb 15, 2012
  •   5.0
    "Awesome. Steven Lonski was truly impressive to do business with and a nice guy too!"   –   MINI Owner, Ladera Ranch, CA Feb 9, 2012
  •   4.5
    "CJ, Stuck with us through the whole process. She was fun and informative, truly a low pressure encounter that helped us make a decision on our newest family member."   –   MINI Owner, Trabuco Cyn, CA Feb 9, 2012
  •   5.0
      –   Fred R., Laguna Beach, CA Feb 7, 2012
  •   4.5
      –   Alfred K., Laguna Hills, CA Feb 7, 2012
  •   5.0
      –   Amal K., Santa Ana, CA Feb 5, 2012
  •   5.0
      –   Kimberly R., Laguna Niguel, CA Jan 30, 2012
  •   5.0
    "The staff at Irvine MINI truly care about their customers and are true fans of their products. This is a winning combination that translates into a fantastic buying experience."   –   Bruce M., Tustin, CA Jan 30, 2012
  •   5.0
    "George Martinez is top flight!!! Enjoyed the experience!!!"   –   MINI Owner, Aliso Viejo, CA Jan 27, 2012
  •   5.0
      –   Billie T., Irvine, CA Jan 25, 2012
  •   5.0
      –   Amber A., Aliso Viejo, CA Jan 23, 2012
  •   5.0
    "The overall process and experience were smooth and enjoyable."   –   Kraig K., Mission Viejo, CA Jan 22, 2012
  •   5.0
      –   Alan K., Ladera Ranch, CA Jan 21, 2012
  •   5.0
    "Justin was the best sales person we encountered in 2011."   –   MINI Owner, Dana Point, CA Jan 20, 2012
  •   5.0
    "This is our 2nd Mini from Justin at Irvine Mini and both times the service was amazing!!! We are telling everyone we know who is interested in a Mini that there is no better place to buy then from Justin at Irvine Mini! We wont even bother to look anywhere else when our lease is up... as long as Justin is here and we will keep coming back!!"   –   Jennifer J., Henderson, NV Jan 19, 2012
  •   5.0
      –   MINI Owner, San Clemente, CA Jan 18, 2012
  •   5.0
    "George Martinez was great to work with!! I will recommend George to any family or friends looking to purchase a Mini or BMW."   –   Melissa Y., Irvine, CA Jan 17, 2012
  •   5.0
      –   Alexia W., San Clemente, CA Jan 17, 2012
  •   5.0
      –   David S., San Clemente, CA Jan 13, 2012
  •   5.0
      –   MINI Owner, Laguna Hills, CA Jan 12, 2012
  •   5.0
      –   Pamela W., Lake Elsinore, CA Jan 11, 2012
  •   5.0
      –   Marlene M., Rcho Sta Marg, CA Jan 11, 2012
  •   5.0
      –   Diana P., Aliso Viejo, CA Jan 10, 2012
  •   5.0
      –   MINI Owner, Santa Ana, CA Jan 10, 2012
  •   5.0
    "I cannot say enough about Irvine Mini and to Christine Joseph who spent so much time with me to find exactly what I was looking for and to work with me on pricing! This was my first experience in buying a brand new car and I have heard horror stories and numerous bad experiences, My experience was on the other side of that spectrum and I would recommend Irivne Mini to anyone looking to buy!!!! We also spent time with Justin the day we purchased the vehichle and was equally wonderful. Both CJ and Justin took the time to give my husband and I a run down of all the wonderful options on the mini S and made sure we were taken care of before we left with all the last details. I again cannot say thank you enough or express my gratitude for the wonderful experience at Irvine Mini! Thank you a million times over!"   –   Julie C., Santa Clarita, CA Jan 10, 2012
  •   5.0
      –   Kyle T., Laguna Niguel, CA Jan 10, 2012
  •   5.0
    "really like working with steve lonski"   –   Sudeep S., Tustin, CA Jan 10, 2012
  •   5.0
    "Very pleasant."   –   Lo (Sheu-Low) T., Mission Viejo, CA Jan 9, 2012
  •   5.0
      –   Brooks B., San Diego, CA Jan 9, 2012
  •   5.0
      –   Michael B., Irvine, CA Jan 9, 2012
  •   5.0
      –   Caroline M., Trabuco Cyn, CA Jan 8, 2012
  •   5.0
      –   Genna G., Laguna Niguel, CA Jan 8, 2012
  •   5.0
      –   Sandra M., IRVINE, CA Jan 8, 2012
  •   5.0
      –   MINI Owner, Huntingtn Bch, CA Jan 8, 2012
  •   4.5
      –   Beth O., Newport Beach, CA Jan 3, 2012
  •   5.0
    "Simple, easy experience."   –   MINI Owner, Chula Vista, CA Jan 1, 2012
  •   5.0
    "One of the nicest people i have ever done business with"   –   Lauren S., Santa Cruz, CA Dec 31, 2011
  •   5.0
    "From end-to-end my experience was seamless. It took me a while to get to know both the MINI and the dealership as I would one day come in for a test drive, another to discuss options, and so forth. However, once I locked into my dream MINI the folks at Irvine MINI went that extra mile to turn the dream into a reality. Owning a car is a long term relationship and I am really happy with the car and the service. My friend bought their MINI here and was very happy too."   –   William A., Mission Viejo, CA Dec 31, 2011
  •   4.5
      –   MINI Owner, Laguna Niguel, CA Dec 29, 2011
  •   5.0
      –   Terry P., Escondido, CA Dec 29, 2011
  •   5.0
      –   Elizabeth F., Ladera Ranch, CA Dec 29, 2011
  •   5.0
      –   MINI Owner, Ladera Ranch, CA Dec 28, 2011
  •   5.0
      –   Resurreccion D., Irvine, CA Dec 27, 2011
  •   5.0
    "CJ is an awesome Sales Person. Best expierience I have had buying a car."   –   Ryan M., Ladera Ranch, CA Dec 27, 2011
  •   5.0
      –   Yiwen W., Irvine, CA Dec 27, 2011
  •   5.0
      –   MINI Owner, Dana Point, CA Dec 26, 2011
  •   5.0
      –   Syed H., Laguna Hills, CA Dec 20, 2011
  •   5.0
    "Steve is very competent and personable. enjoyed the encounter."   –   MINI Owner, Mission Viejo, CA Dec 19, 2011
  •   5.0
    "The experience was great! Chris Jones did a super job and was a pleasure to deal with,"   –   Charles W., Rancho Cucamonga, CA Dec 18, 2011
  •   5.0
      –   MINI Owner, Laguna Niguel, CA Dec 18, 2011
  •   5.0
      –   Matthew B., Irvine, CA Dec 17, 2011
  •   5.0
      –   Ernesto M., Dove Canyon, CA Dec 17, 2011
  •   5.0
      –   Ram S., Mission Viejo, CA Dec 17, 2011
  •   5.0
      –   Aldo G., Santa Ana, CA Dec 9, 2011
  •   5.0
    "I love my Mini!"   –   Sandra C., Mission Viejo, CA Dec 8, 2011
  •   5.0
      –   MINI Owner, Foothill Rnch, CA Dec 7, 2011
  •   5.0
      –   MINI Owner, Mission Viejo, CA Dec 7, 2011
  •   4.5
      –   Todd S., Mission Viejo, CA Dec 7, 2011
  •   5.0
      –   Lindsay W., Laguna Beach, CA Dec 7, 2011
  •   5.0
      –   Michael L., San Diego, CA Dec 7, 2011
  •   5.0
      –   Michael E., Chula Vista, CA Dec 7, 2011
  •   5.0
    "This was my first car purchase! & I don't think I could have made a better choice. I got in, chose from so many colors and styles, test drove the mini, was given excellent service that provided multiple financing options so I can make the best choice for myself, and with a little deliberation on what color I wanted, I drove out with a brand new mini!"   –   Samantha C., Hesperia, CA Dec 6, 2011
  •   5.0
    "My daughter and I dropped in just to have a look after dropping off our cars for service next door. CJ was really nice and showed us just about every Cooper HT on the lot. We didn't have time for the test drive she offered but came back on Black Friday. Long story made a bit shorter, we had a great test drive and left with BRG HT that evening. The financing sealed the deal. Thanks."   –   John C., Alameda, CA Dec 6, 2011
  •   5.0
    "What a Great experience and WHAT a great car! Bobbi"   –   Roberta (Bobbi) M., Anaheim, CA Dec 6, 2011
  •   5.0
      –   Mina N., Aliso Viejo, CA Dec 5, 2011
  •   5.0
    "The Irvine Mini team is fantastic. Such a team spirit at this dealership. My Motoring advisor, C.J. was especially awesome. From start to finish, she was extremely helpful, supportive and most of all FUN!!! She was not just wanting to "make a sale", she truly wanted to ensure we ordered the right vehicle and that we were truly satisfied.. This was my third purchase over the years from Irvine Mini/BMW. It is the team atmosphere and fairness in business that keeps me coming back. On the fence about ordering from Irvine Mini? Well, jump off the fence to the Irvine side. You won't be disappointed."   –   John S., Ladera Ranch, CA Dec 4, 2011
  •   5.0
      –   Konstanza D., Laguna Hills, CA Dec 3, 2011
  •   5.0
      –   Lee B., Foothill Rnch, CA Dec 2, 2011
  •   5.0
      –   Jeffrey H., Foothill Rnch, CA Dec 1, 2011
  •   5.0
    "I couldn't be happier --- CJ was absolutely fantastic and the sole reason for my purchase of a new MINI."   –   Felicia C., Foothill Rnch, CA Nov 30, 2011
  •   5.0
    "The best car buying experience I've ever had!"   –   Czarina M., Irvine, CA Nov 30, 2011
  •   5.0
    "Motoring Advisor, Justin Wixson, was a great help with the entire purchase procedure. He kept current with e-mails and phone calls."   –   Jack F., Newport Beach, CA Nov 30, 2011
  •   5.0
    "I am sort of a "Nervous Nelly" when it comes to buying a car but Steve Lonski in sales was very patient and helpful throughout the entire process -- he helped me work through lease versus purchase issues, as well as various feature and package issues, etc. so I felt like a made a very informed decision. Best of all, I love my new Cooper and couldn't be more happy with my purchase!"   –   Robin P., Aliso Viejo, CA Nov 29, 2011
  •   5.0
    "Dealing with Justin Wixson was such a pleasant and easy breezy experience. I told him what I wanted over the phone, he built my car & got my loan approved."   –   MINI Owner, Laguna Beach, CA Nov 29, 2011
  •   5.0
      –   Khosrow G., Laguna Beach, CA Nov 29, 2011
  •   5.0
    "easiest/smoothest car shopping experience I ever had."   –   Vikki B., San Clemente, CA Nov 27, 2011
  •   5.0
    "I really appreciated that George - the salesman - didn't try to push anything on me but was extremely knowledgeable, friendly and helpful. Thanks, George!"   –   Elisabeth S., VENICE, CA Nov 24, 2011
  •   5.0
      –   Kathleen K., Huntingtn Bch, CA Nov 21, 2011
Service Rating 4.7
  •   5.0
    "greatmini dealer,great staff advisors, great techs."   –   Vince R., Los Angeles, CA Feb 17, 2012
  •   4.5
      –   Richard W., Lake Forest, CA Feb 17, 2012
  •   5.0
      –   MINI Owner, San Clemente, CA Feb 16, 2012
  •   5.0
    "I want to thank Jose and Aldo for a great customer service experience! I will always recommend Irvine Mini for service needs."   –   Mila W., Costa Mesa, CA Feb 15, 2012
  •   4.5
      –   Paul J., Fullerton, CA Feb 14, 2012
  •   5.0
      –   Dawn M., Garden Grove, CA Feb 14, 2012
  •   4.0
      –   MINI Owner, Irvine, CA Feb 11, 2012
  •   2.0
    "Nearly $1100 of service that my mini did not need was recommended. Oil was overfilled by 1 quart."   –   MINI Owner, San Clemente, CA Feb 11, 2012
  •   4.5
      –   Stephen O., Dana Point, CA Feb 11, 2012
  •   5.0
      –   MINI Owner, Oceanside, CA Feb 11, 2012
  •   5.0
    "They were honorable in the way they handled my situation.... I am a customer for life!"   –   John V., Calabasas, CA Feb 10, 2012
  •   4.5
    "Our rep was great, and the service was fast. I was able to make an appointment the day before! However, the engine light is still on in my Mini, so I need to take it back in, hopefully just to reset the light."   –   MINI Owner, Laguna Hills, CA Feb 10, 2012
  •   5.0
      –   Denise O., Aliso Viejo, CA Feb 9, 2012
  •   5.0
      –   Evan G., Tustin, CA Feb 9, 2012
  •   5.0
      –   Mir S., Irvine, CA Feb 9, 2012
  •   5.0
      –   Carol S., Marana, AZ Feb 8, 2012
  •   5.0
      –   MINI Owner, Rancho Santa Margarita, CA Feb 6, 2012
  •   5.0
      –   James F., Trabuco Canyon, CA Feb 6, 2012
  •   5.0
      –   MINI Owner, Rcho Sta Marg, CA Feb 3, 2012
  •   4.5
    "would be a 5 but I had to go back due to a warning light appearing that stayed on. Turned out when the tires were rotated and balanced the service tech did not set or reset something."   –   Karen R., Laguna Woods, CA Feb 2, 2012
  •   5.0
      –   Douglas A., Mission Viejo, CA Feb 2, 2012
  •   5.0
      –   MINI Owner, Orange, CA Feb 2, 2012
  •   5.0
      –   Brian K., Huntington Beach, CA Feb 2, 2012
  •   5.0
    "Other than the phone number not being correct that is programmed in my Mini for service, everything is great."   –   MINI Owner, Aliso Viejo, CA Feb 2, 2012
  •   4.5
      –   Andrew L., Fullerton, CA Feb 1, 2012
  •   5.0
      –   MINI Owner, , Feb 1, 2012
  •   5.0
      –   Christa B., Lake Forest, CA Feb 1, 2012
  •   5.0
    "at first there was an issue with my mini and I had to bring it back 3 times for the same thing, but the third time, Aldo, my service adviser, went above and beyond to make sure my issue was fixed"   –   MINI Owner, Downey, CA Feb 1, 2012
  •   5.0
      –   Frank C., Rcho Sta Marg, CA Feb 1, 2012
  •   4.5
      –   Michael B., Murrieta, CA Feb 1, 2012
  •   5.0
      –   Linet A., Irvine, CA Feb 1, 2012
  •   4.5
      –   MINI Owner, Mission Viejo, CA Jan 31, 2012
  •   4.5
      –   MINI Owner, Dana Point, CA Jan 31, 2012
  •   4.5
      –   MINI Owner, Laguna Niguel, CA Jan 31, 2012
  •   4.5
    "I was seen quickly, and my service took 30 minutes fewer than initially estimated"   –   David J., Anaheim, CA Jan 31, 2012
  •   5.0
    "Always fast, efficient and competent service. Our service rep is the best."   –   Judy P., San Clemente, CA Jan 30, 2012
  •   5.0
      –   ., , Jan 30, 2012
  •   4.5
      –   MINI Owner, Irvine, CA Jan 29, 2012
  •   5.0
      –   Miles J., Long Beach, CA Jan 28, 2012
  •   5.0
    "I brought my Mini there at 7:00am and already several people there before my turn. Once I got my turn, every steps were so efficient to get a loaner car and I could go to my office even earlier than usual. And I thought I had to wait until I got my car next day, my Mini was ready to be picked up on the way to home. Thank you for your good services."   –   MINI Owner, Aliso Viejo, CA Jan 28, 2012
  •   5.0
    "The Service advisor Derek Bergfeld listened to my needs and serviced my car to my complete satisfaction. He was most helpful in every way."   –   Myrona D., Irvine, CA Jan 28, 2012
  •   3.5
      –   MINI Owner, Irvine, CA Jan 28, 2012
  •   5.0
      –   Sharon H., Laguna Niguel, CA Jan 28, 2012
  •   2.5
    "I brought my car in for service to Irvine Mini because the engine was making more noise than usual. After running a full scope on the vehicle, it was determined that engine oil was low. Topping off oil eliminated the excessive noise and the explanation of their thorough scope, gave me the confidence that my mini was operating normally. This part of my service, I am exceptionally happy with. However, after picking up my car, I was driving home and noticed the hood rattling on the highway. This forced me to immediately pull over on the highway, in the rain, and check out what was causing the rattling. I found that my hood was not latched. This I find unacceptable, and potentially very dangerous, considering my hood could have become fully unlatched as I drove along the highway."   –   John K., Newport Beach, CA Jan 27, 2012
  •   4.5
      –   MINI Owner, Santa Ana, CA Jan 26, 2012
  •   5.0
      –   Jeanne P., Irvine, CA Jan 25, 2012
  •   5.0
    "As always, Aldo was exceptional!"   –   Jodi H., Rancho Santa Margarita, CA Jan 25, 2012
  •   4.5
      –   Chad E., Coto De Caza, CA Jan 25, 2012
  •   5.0
    "Exceptional service and attention to details!"   –   John J., Ladera Ranch, CA Jan 25, 2012
  •   5.0
      –   David B., Santa Ana, CA Jan 24, 2012
  •   5.0
      –   MINI Owner, Newport Beach, CA Jan 23, 2012
  •   5.0
      –   Lisa S., Irvine, CA Jan 23, 2012
  •   4.5
      –   Vincent L., Irvine, CA Jan 22, 2012
  •   5.0
      –   Mina N., Aliso Viejo, CA Jan 22, 2012
  •   5.0
    "love this place and these people! seriously!"   –   Julie P., San Clemente, CA Jan 21, 2012
  •   5.0
      –   MINI Owner, Santa Ana, CA Jan 21, 2012
  •   5.0
      –   MINI Owner, Irvine, CA Jan 20, 2012
  •   5.0
    "This was the first time my wife didn't get upset after taking a car to a dealership. Service was prompt and quick, addressing the warranty issues we expressed concern about. Good job. Also this service was the first with MINI, so we are very pleased."   –   MINI Owner, Wildomar, CA Jan 20, 2012
  •   2.0
    "Had problems with brakes that were not fixed and they had no idea what was wrong. Never called...I had to call."   –   Robert B., San Juan Capo, CA Jan 20, 2012
  •   2.5
      –   Leilani D., Capo Beach, CA Jan 19, 2012
  •   5.0
    "Easy."   –   Jennifer S., Laguna Hills, CA Jan 18, 2012
  •   5.0
      –   John S., Ladera Ranch, CA Jan 18, 2012
  •   5.0
      –   MINI Owner, , Jan 18, 2012
  •   4.5
      –   Wayne L., San Clemente, CA Jan 15, 2012
  •   5.0
      –   MINI Owner, Dana Point, CA Jan 13, 2012
  •   5.0
      –   Kenneth B., Long Beach, CA Jan 13, 2012
  •   5.0
      –   Wyley S., Mission Viejo, CA Jan 13, 2012
  •   4.5
      –   MINI Owner, Rancho Santa Margarita, CA Jan 12, 2012
  •   4.5
    "The job was done quickly with no mess left in the engine compartment. Floor mats and steering wheel were clean. Very neat work. I assume they actually did the job. Ha Ha. Thank you, Ken L."   –   Ken L., Dana Point, CA Jan 12, 2012
  •   5.0
      –   Donald P., Corona Del Mar, CA Jan 12, 2012
  •   4.5
      –   Danielle C., Aliso Viejo, CA Jan 10, 2012
  •   5.0
      –   Tracey P., Laguna Beach, CA Jan 9, 2012
  •   5.0
      –   John E., Canyon Lake, CA Jan 7, 2012
  •   4.5
      –   MINI Owner, Irvine, CA Jan 7, 2012
  •   5.0
      –   Robert N., Irvine, CA Jan 6, 2012
  •   5.0
      –   Walter W., Rsm, CA Jan 6, 2012
  •   4.5
      –   Monica M., Chino Hills, CA Jan 3, 2012
  •   5.0
    "I am very happy to take my MINI to Irvine MINI for servicing. I trust the employees here and they always take care of your car needs."   –   MINI Owner, Baldwin Park, CA Jan 3, 2012
  •   4.5
    "My mini had related to the timing chain and a bunch of other stuff that is over my head as well as software problems. The issues were fixed under warranty and I am happy to say that it is running bettter than it ever has! also, I had asked about some software issues with my bluetooth months aga that they couldn't fix but the radio, ipod, etc continued to have intermitten issues. These appear to have been all corrected in this last visit with a complete reprogramming. Although I have always liked my car, now that it is perfroming as it should, I love it!"   –   Shelley C., Rancho Santa Margarita, CA Jan 3, 2012
  •   4.5
      –   Natalie S., Irvine, CA Jan 3, 2012
  •   5.0
      –   Brian W., Santa Ana, CA Jan 3, 2012
  •   4.5
      –   Randall C., San Clemente, CA Jan 3, 2012
  •   5.0
      –   Song C., Newport Beach, CA Jan 3, 2012
  •   5.0
    "Fast, friendly and completely satisfied with my service!"   –   Tim L., Irvine, CA Dec 30, 2011
  •   4.0
    "My appointment time was correct and my service tech was ready for me. The incoming process was concise and went quickly. The loaner car pickup was equally smooth. My Mini was ready at the estimated time, the interior was clean with no "left behinds". Overall experience was very good. This was a scheduled maintenance with no major work done."   –   Paul K., Yorba Linda, CA Dec 30, 2011
  •   3.5
      –   Mark V., Laguna Niguel, CA Dec 30, 2011
  •   4.5
      –   Kim T., Tustin, CA Dec 29, 2011
  •   5.0
      –   MINI Owner, Newport Coast, CA Dec 29, 2011
  •   5.0
      –   Darlene L., San Diego, CA Dec 29, 2011
  •   5.0
      –   Ozzy D., Ladera Ranch, CA Dec 28, 2011
  •   5.0
      –   Carlos D., Irvine, CA Dec 27, 2011
  •   5.0
      –   MINI Owner, Lake Forest, CA Dec 25, 2011
  •   5.0
    "Awesome and very prompt service."   –   Allen H., Los Angeles, CA Dec 25, 2011
  •   5.0
      –   Eunice S., Seal Beach, CA Dec 23, 2011
  •   5.0
      –   Dudley T., Irvine, CA Dec 23, 2011
  •   4.5
      –   Kim T., Murrieta, CA Dec 23, 2011
  •   5.0
      –   Mark H., Irvine, CA Dec 22, 2011
  •   3.5
    "My turbo went out less than 2 years after I bought my new car (which currently only has 18,000 miles). It was covered under warranty which was nice and they were able to get me in right away to service. I also had them replace the front 2 tires which went completely bald in less than 2 years. Having the car back for less than a week - the check tire light is now lit. I checked the tire pressure and it is spot on.... Now I need to find time to take my car in again."   –   MINI Owner, Dana Point, CA Dec 22, 2011
  •   5.0
    "This was my first time using Derek in the service department. He was very patient and communicated very well. When my car needs service, which is often, I will definitely go back and see Derek. Thank you!"   –   Kerri R., Laguna Niguel, CA Dec 22, 2011
  •   5.0
      –   Victor S., Santee, CA Dec 22, 2011
  •   5.0
      –   Michael J., Foothill Ranch, CA Dec 22, 2011
  •   4.5
      –   Elisabeth W., Newport Beach, CA Dec 22, 2011
  •   5.0
    "fantastic..."   –   Nicholas C., Irvine, CA Dec 22, 2011
  •   5.0
      –   Bijan T., San Clemente, CA Dec 22, 2011
  •   5.0
      –   Richard S., Aliso Viejo, CA Dec 21, 2011
  •   5.0
      –   Tara D., Aliso Viejo, CA Dec 21, 2011
  •   5.0
      –   MINI Owner, Irvine, CA Dec 20, 2011
  •   5.0
    "Derek took great care of me. Quick and professional."   –   Christopher H., Mission Viejo, CA Dec 20, 2011
  •   3.5
      –   MINI Owner, Laguna Niguel, CA Dec 20, 2011
  •   5.0
    "Took great care of me and in and out quickly"   –   Vikki B., San Clemente, CA Dec 18, 2011
  •   3.0
    "Tok it in for headliner repair (it was rattling). When we got it back, liner was very poorly (worse) aligned. Took it back in, and they ordered an entire new liner (overkill?) which will require a 3rd visit to get replaced. They were very polite and apologetic and offered a loaner car, but that should not have been needed in 1st place if repairs correctly on 1st visit."   –   Michael S., Laguna Beach, CA Dec 17, 2011
  •   4.5
      –   MINI Owner, Coto De Caza, CA Dec 16, 2011
  •   5.0
      –   David S., , CA Dec 16, 2011
  •   5.0
    "Jose went "above and beyond" to make my experience at Irvine MINI a pleasure. I could tell that he valued customer satisfaction ..."   –   Harlow N., Mission Viejo, CA Dec 15, 2011
  •   3.5
      –   MINI Owner, Mission Viejo, CA Dec 15, 2011
  •   4.5
      –   MINI Owner, Laguna Niguel, CA Dec 15, 2011
  •   3.5
    "Took much longer than they told me. Was greeted rather coldly. Service associate seemed distracted and disinterested. I also had a nail in my tire, which they offered to fix for $180. I said no, and promptly got it repaired for $20 elsewhere."   –   MINI Owner, San Clemente, CA Dec 15, 2011
  •   2.5
    "My first service representative did not keep me informed about the status of my repair. To his credit he did leave a garbled message on my cellular voice mail, even though he did have my home number. It was 3 weeks later that I called to check on the ordered part and found out that it had not arrived yet. The second service advisor Aldo, was very "on the ball" and deserved a "5". For your information, I had been cautioned from a previous customer of yours about poor service expected from your service dept. I was pleased that I was helped by Aldo."   –   Roger G., Laguna Hills, CA Dec 14, 2011
  •   5.0
      –   Matthew S., Aliso Viejo, CA Dec 14, 2011
  •   5.0
      –   Mark P., Laguna Niguel, CA Dec 14, 2011
  •   4.5
      –   MINI Owner, Mission Viejo, CA Dec 10, 2011
  •   5.0
      –   Marwan M., Mission Viejo, CA Dec 9, 2011
  •   5.0
      –   MINI Owner, Trabuco Canyon, CA Dec 9, 2011
  •   4.5
      –   Thanh P., Irvine, CA Dec 8, 2011
  •   5.0
      –   Xiaoxue S., Hacienda Heights, CA Dec 8, 2011
  •   5.0
    "Always great service at Irvine Mini. They take care of everything in a prompt and courtesy manner. They go above and beyond."   –   Jasmine K., Mission Viejo, CA Dec 7, 2011
  •   5.0
    "Derek was extremely professional and efficient! I couldn't have been more pleased with the service I received."   –   Jack W., Fullerton, CA Dec 7, 2011
  •   4.0
      –   MINI Owner, San Juan Capo, CA Dec 6, 2011
  •   4.5
      –   MINI Owner, Manhattan Beach, CA Dec 6, 2011
  •   3.5
      –   MINI Owner, Laguna Niguel, CA Dec 6, 2011
  •   5.0
    "This time I did not have an appointment but I arrived and they took me in right away and my car was done in 2 hours just as promised."   –   Pamela N., Mission Viejo, CA Dec 6, 2011
  •   4.0
    "It would have been nice to have heard back about status of the service time and quotes within an hour of dropping off the car"   –   Jean B., Newport Beach, CA Dec 4, 2011
  •   5.0
    "The clutch in my mini JCW clubman went out at 28,000 miles. I was very upset as I am an experienced manual transmision driver. This was not covered under the warenty and I felt it should be. I was told to call customer service. After talking to two individuals (who said they were not technical experts so could not speak to my concerns) I was left with noavenue to escalate my complaints. I was very frustrated and was going to seek advice elsewhere. The next day, I received a call from my service manager that the clutch would be covered. I am very very satisified with the service and mini's choice to stand behind their car."   –   MINI Owner, Newport Beach, CA Dec 4, 2011
  •   4.5
      –   Sidney M., Laguna Beach, CA Dec 4, 2011
  •   5.0
    "Your service department is by far the best of any dealership I've been to. Your service consultant Derek B. has been great in making sure that all my needs are taken care of."   –   Robert N., Rcho Sta Marg, CA Dec 3, 2011
  •   5.0
      –   Mary K., Oceanside, CA Dec 3, 2011
  •   4.5
    "I brought it in because the check engine light came on. Everything was smooth and easy. My only complaint is that no one took any time to explain to me what was done to the car - I had to parse the poorly written, technical overview on the receipt."   –   MINI Owner, Irvine, CA Dec 2, 2011
  •   4.5
      –   Graydon R., Ladera Ranch, CA Dec 2, 2011
  •   5.0
    "My service consultant was efficient, informative, and friendly. The work was done on schedule, and details of maintenance needs clearly explained. I was very comfortable coming into the service area."   –   Sue M., Dana Point, CA Dec 1, 2011
  •   5.0
      –   MINI Owner, Laguna Beach, CA Dec 1, 2011
  •   5.0
      –   Anton H., Laguna Hills, CA Nov 30, 2011
  •   5.0
      –   MINI Owner, Oceanside, CA Nov 30, 2011
  •   5.0
    "Car was serviced on time, all issues with the car were taken care of."   –   Samuel H., Mission Viejo, CA Nov 30, 2011
  •   5.0
      –   Steven L., Laguna Beach, CA Nov 29, 2011
  •   5.0
      –   MINI Owner, Chino Hills, CA Nov 29, 2011
  •   5.0
      –   Brett H., Newport Beach, CA Nov 29, 2011
  •   5.0
      –   Oleksandr S., Irvine, CA Nov 28, 2011
  •   5.0
      –   Carlynn M., Laguna Beach, CA Nov 28, 2011
  •   5.0
      –   Derek S., Dana Point, CA Nov 27, 2011
  •   5.0
      –   Huong H., Garden Grove, CA Nov 25, 2011
  •   3.5
    "Service was performed as requested. The service rep has very little personality and didn't come across warm or welcoming. He called later in the day to encourage me to add on to my service wheel alignment and a new wheel. I have been taking my mini into NoHo Universal MINI and I'm always greeted with enthusiasm and my MINI is treated as my child I'm dropping off to daycare."   –   MINI Owner, Sherman Oaks, CA Nov 25, 2011
  •   5.0
      –   Danish L., Irvine, CA Nov 25, 2011
  •   4.0
      –   MINI Owner, Laguna Beach, CA Nov 25, 2011
  •   5.0
      –   MINI Owner, Huntington Beach, CA Nov 23, 2011
  •   4.5
      –   MINI Owner, Ladera Ranch, CA Nov 22, 2011
  •   5.0
      –   Anna M., Mission Viejo, CA Nov 22, 2011
  •   5.0
      –   Cynthia F., Anaheim, CA Nov 22, 2011
  •   5.0
      –   ., , Nov 22, 2011
  •   4.5
      –   James D., Rancho Santa Margarita, CA Nov 21, 2011
  •   5.0
      –   Don A., Claremont, CA Nov 21, 2011
Irvine MINI 9881 Research Drive Irvine , CA 92618 Sales: (888) 218-4224